Work in progress - draft title - _Seven Steps to Instructional Design for Online Teaching and Learning_ 2012 planned publication.
Kovacs Guide to Electronic Library Collection Development 2nd Ed. 2009 by Neal-Schuman
Publishers.
The Virtual Reference Handbook: Interview and
Information Delivery Techniques for the Chat and E-Mail Environments
by Kovacs, Diane K. Neal-Schuman
Publishers (2007)