The Virtual Reference Handbook:
Interview and Information Delivery Techniques for the Chat and E-Mail Environments
by Kovacs, Diane K.
Neal-Schuman
Publishers (2007) published concurrently in the United Kingdom by
Facet
Publishers (2007) Chapter 1. Self-Assessment Activities
These are the virtual reference librarian competencies discussed in chapters
2-4. How would you rate your own current competencies with regard to
these skills and knowledge? Try this again after you read chapters
2-4 and have completed the Learning Activities in those chapters. Consider
how your skills and knowledge have grown or changed. This is an interactive
version of the Self-Assessment Activities in the book.
Definition of terms used in describing learning goals
and performance objectives:
- "Demonstrate Awareness of" means the learner knows and can
explain to others that a given concept, skill, or activity exists and can
find out more about it.
- Understanding of" means the learner can write or talk effectively
about a given concept, skill, or activity and apply it to appropriate situations
(Understanding exceeds mere awareness in that it is a psychological process
related to an abstract or physical object, such as, person, situation and
message whereby one is able to think about it and use concepts to deal
adequately with that object. --http://en.wikipedia.org/wiki/Understanding
-- as opposed to just knowing that the concept, skill, or activity exists.)
- Ability to means that the learner is able to actually perform an activity
or skill identified.
- "Detailed functional knowledge" means that the learner is able
to actually perform an activity or skill identified, and to teach others;
can write or talk in detail about the underlying concept of an identified
skill or activity and apply it to appropriate situations