Chapter 1. Self-Assessment Activities

Chapter 2. Learning Activities

Chapter 3. Learning Activities

Common Chat and E-mail  Abbreviations, Emoticons and Emoting

Chapter 4. Learning Activities

Core Reference Sources and Tools

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

Chapter 2. Technical Competencies Learning Activities

• Learning Activity 2-1 Typing Practice Sites on the Web (free)

• Learning Activity 2-2 Instant Messaging Chat Practice

• Learning Activity 2-3 Minimal Multi-tasking Practice

• Learning Activity 2-4 Common Virtual Reference Software Overview

• Learning Activity 2-5 Useful Browser Extensions: Overview

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