Chapter 1. Self-Assessment Activities

Chapter 2. Learning Activities
Learning Activity 2-1
Learning Activity 2-2
Learning Activity 2-3
Learning Activity 2-4
Learning Activity 2-5

Chapter 3. Learning Activities

Common Chat and E-mail  Abbreviations, Emoticons and Emoting

Chapter 4. Learning Activities

Core Reference Sources and Tools

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

by Kovacs, Diane K. Neal-Schuman Publishers (2007) published concurrently in the United Kingdom by Facet Publishers (2007)

Learning Activity 2-1. Typing Practice Sites on the Web (free)

This learning activity makes use of a selected collection of free Web-based typing practice sites and tutorials on the Web. Use these to practice touch typing and test your typing fluency. Practice is the best way to improve your typing fluency for virtual reference. There are other sites available, but these four judged most useful for practicing typing for virtual reference. They are listed in order of usefulness, ease, and accessibility.

Choose and explore at least one site. Reflect on your experiences/scores etc.