Chapter 1. Self-Assessment Activities

Chapter 2. Learning Activities
Learning Activity 2-1
Learning Activity 2-2
Learning Activity 2-3
Learning Activity 2-4
Learning Activity 2-5

Chapter 3. Learning Activities

Common Chat and E-mail  Abbreviations, Emoticons and Emoting

Chapter 4. Learning Activities

Core Reference Sources and Tools

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

by Kovacs, Diane K. Neal-Schuman Publishers (2007) published concurrently in the United Kingdom by Facet Publishers (2007)

Learning Activity 2-5 Useful Browser Extensions: Overview

This learning activity is a selected collection of links to brower extensions that will be useful for reference librarians with some basic instructions for downloading and installing them. The Open WorldCat browser extension is among the most useful. There are other browser extensions but these four have immediate usefulness. Not all browser extensions will work with all browsers. The central sites for Firefox and Internet Explorer are also listed. Take some time and explore what other browser extensions are available and choose those that will be immediately useful  for your work. Browser extension is the umbrella term for a variety of add-on, search engine toolbars, applets, and other software that adds functionality to Web browsers.