Chapter 1. Self-Assessment Activities

Chapter 2. Learning Activities

Chapter 3. Learning Activities
Learning Activity 3-1
Learning Activity 3-2
Learning Activity 3-3
Learning Activity 3-4
Learning Activity 3-5

Common Chat and E-mail  Abbreviations, Emoticons and Emoting

Chapter 4. Learning Activities

Core Reference Sources and Tools

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

Learning Activity 3-1. Web-based Tutorials for Good Reference Interviewing

This learning activity is a selected collection of links to Web-based reference interview tutorials and virtual reference transcripts to use for learning or reviewing reference interview skills. Visit one or more and go through the tutorials and related learning resources to review and reinforce your reference interviewing skills.

• Ohio Reference Exellence (ORE). http://www.olc.org/ore/1intro.htm 

• InfoPeople "Reference Interview Skills" - http://www.infopeople.org/training/past/2004/reference/

• Introduction to Reference123. Houston Area Library System. http://www.hals.lib.tx.us/ref123/index.html

• The Reference Interview. http://web.utk.edu/~wrobinso/590ref_interview.html