Chapter 1. Self-Assessment Activities

Chapter 2. Learning Activities

Chapter 3. Learning Activities

Common Chat and E-mail  Abbreviations, Emoticons and Emoting

Chapter 4. Learning Activities

Core Reference Sources and Tools

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

Chapter 4. Reference Competencies Learning Activities

• Learning Activity 4-1 Review your Reference Service Policy

• Learning Activity 4-2 Analyzing Reference Questions and Developing Search Strategies

• Learning Activity 4-3 Web-based Tutorials for Keyword and Boolean Search Strategies

• Learning Activity 4-4 Checklist: Database Accessibility