Chapter 1. Self-Assessment Activities

Chapter 2. Learning Activities

Chapter 3. Learning Activities

Common Chat and E-mail  Abbreviations, Emoticons and Emoting

Chapter 4. Learning Activities
Learning Activity 4-1
Learning Activity 4-2
Learning Activity 4-3
Learning Activity 4-4

Core Reference Sources and Tools

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

by Kovacs, Diane K. Neal-Schuman Publishers (2007) published concurrently in the United Kingdom by Facet Publishers (2007)

Learning Activity 4-2. Analyzing Reference Questions and Developing Search Strategies

Connect to this Web-based course. You will be able to take the complete course self-paced via Moodle and e-mail with the teacher or merely browse through as you choose. If you would like teacher feedback, then report on your experience taking or browsing this short course on analyzing reference questions and developing search strategies either by working through the Beyond Boolean course (link below) or email your report to the teacher - diane at kovacs.com or diane.kovacs@gmail.com. You may include the report in your email text, attach a text, or MS Word File to the email.