Chapter 1. Self-Assessment Activities

Chapter 2. Learning Activities

Chapter 3. Learning Activities

Common Chat and E-mail  Abbreviations, Emoticons and Emoting

Chapter 4. Learning Activities
Learning Activity 4-1
Learning Activity 4-2
Learning Activity 4-3
Learning Activity 4-4

Core Reference Sources and Tools

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

by Kovacs, Diane K. Neal-Schuman Publishers (2007) published concurrently in the United Kingdom by Facet Publishers (2007)

Learning Activity 4-3. Web-based Tutorials for Keyword and Boolean Search Strategies

Visit one or more of this selected collection of links to Web tutorials for learning keyword and Boolean and other advanced searching options. Read, complete the tutorials, or otherwise make use of the learning resources to improve your basic and advanced search skills.